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Fireplace coals

By cp
01/08/2017
I have not been able to find way to get the coals out of the fireplace in office. These coals are need to melt the ice on the souvenir shop door handle. I have restarted twice and nothing gives me a way to get the hot coals. What an I missing?
These are our legacy forums. Please go to the game walkthrough and scroll to the bottom for our new forums.